Travel Consultant Apprentice

Key Responsibilities:

Provide professional and personalised travel advice to customers in line with their requirements Convert enquiries into confirmed bookings, ensuring accuracy in pricing, documentation and after-sales service Meet or exceed individual and team-based sales and performance targets Maintain in-depth knowledge of travel products, destinations, and suppliers, including dynamic packaging options and cruise Handle customer communications (face-to-face, phone, email and digital) in a courteous and professional manner Support the day-to-day operational activities of the retail store, including visual merchandising, stock control, and cleanliness Use internal and supplier systems to search, quote, and confirm bookings accurately and efficiently Ensure compliance with all relevant policies, including data protection, financial handling, and booking terms Build rapport with customers to encourage repeat business and customer loyalty Complete all booking administration tasks for the store and online bookings as required Assist in marketing and promotional activities to support business growth and visibility

Training:
This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey Training will be carried out online, face to face, both individually and as part of a classroom, to ensure you have an enhanced experience You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor Learning first hand from training specialists and peers you can become a fully-fledged Travel Consultant in a little over a 12-month period

Training Outcome:
Upon successful completion of the Level 3 Travel Consultant apprenticeship, you may have the opportunity to progress to a further qualification to enhance your skills Next steps will be discussed during your one-to-one meetings

Employer Description:
Welcome to Auria Travel – your independent travel agency. Whether you're dreaming of white-sand beaches, iconic cities, or a cruise adventure, we’re here to make it happen. With friendly high street stores and a modern online booking platform, you can plan your perfect getaway however it suits you. At Auria Travel, we offer expert advice, personal service, and the care you only get from people who love travel. Our experienced team is here to help with everything from weekend breaks to once-in-a-lifetime escapes.

Working Hours :
Monday to Saturday, 9.00am - 5.30pm (including a 1-hour unpaid lunch break). The role operates on a rota basis covering 5 days per week, including weekends.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Geography