Apprentice Technical Support Technician

The Technical Support Technician will gather information and data from a range of sources and analyse the information/data. The apprentice will be able to problem-solve in accordance with AS13000 and produce and/or update technical documentation, reports or specifications covering areas such as quality, production or other technical documentation that informs others, either internally or externally, about what needs to be done, such as how a product must be manufactured, tested, modified, maintained, stored, transported.

In their daily work, there will be interaction with their line manager to confirm departmental programmes of work and to agree individual responsibilities. This in turn will align with an overarching company resource and delivery plan. The role will entail working with engineering and/or manufacturing teams at an operational level, such as with Manufacturing Engineers and/or management level. You will also be liaising with internal colleagues. You will also be responsible for working directly with customers and/or suppliers or with representatives from appropriate regulatory bodies. Typically, this would involve interaction with auditors to demonstrate compliance to specific organisational or regulatory requirements (such as Civil Aviation Authority) Certification Bodies such as BSI for compliance to the companies' Quality Management systems.

The role will have responsibility in conjunction with Production and Quality Managers for the quality, safety and delivery of the manufactured product or service, ensuring it is delivered to the customer on time at the agreed cost. They will typically report to an engineering or manufacturing manager as part of a cross-functional team. The size of this team and responsibilities will vary depending on the size of the employer. Although working within defined quality processes and procedures. The use of a range of tools and techniques to support decision-making and solve problems that are often complex and non-routine. Also, they have a responsibility to identify and contribute to making improvements such as business processes, procedures, and methods of working.

General / Health & Safety Responsibilities:

Comply with business procedures and policies. Dispose of waste materials in a safe, hygienic & environmentally conscious manner. Always wear the correct PPE including safety glasses, safety shoes/boots and appropriate gloves & face mask when handling such items as: sharp materials, swarf, chemicals, oils. Ensure machines and surrounding areas are free from hazards such as swarf, oils, coolant, obstructions etc. during and after maintenance activities.

Training:
The Apprentice will be working towards the Level 3 Engineering and Manufacturing Support Technician Apprenticeship Standard. Qualifications include the EAL Level 3 Diploma in Engineering and manufacturing support technologies. College attendance will be at Colchester Institute (Colchester Campus) one day per week.

Training Outcome:

The role could eventually become a management role and be responsible for a department.

Employer Description:
Manufacturer of precision components for the aerospace industry using various CNC machines. PACE is a privately-owned UK company and for more than 30 years has been engaged in the manufacture for components for the aerospace and defence industries. We specialise in the production of simple and medium complexity machined parts to AS9100revD industry quality standards. Our components can be found in actuators, filter systems, motors, generators and engines flying on many of the world’s most advanced commercial airliners and fixed and rotary wing military aircraft. Our range of CNC machines enables us to handle most manufacturing processes, from simple 5-axis milling, in all grade metals. We turn and mill precision components from a comprehensive range of aerospace materials to diameters of between 1mm and 250mm, within most exacting tolerances. We expanded the manufacturing output by opening an additional 3,500 sq.ft manufacturing unit. This added 35% to our manufacturing floor space and is geared to the manufacture of high-volume aviation parts.

Working Hours :
Monday to Thursday 7:30am – 4pm, Friday 7:30am – 13:30pm. 20 minute paid break.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Can-do attitude,Willingness to learn