Admin Apprentice

Main Tasks:

To administer the HETA adult training programmes; arranging dates, venues and quotations. Taking bookings and dealing with enquiries from training delegates, sending out training packs and joining instructions and ensuring arrangements for refreshments and any other requirements are dealt with prior, during and after the training has been delivered at all times adhering to the company quality procedures To administer the HETA apprentice training programmes; from the initial outset of the recruitment process through to when the apprentice leaves the programme when they have successfully completed their apprenticeship. This is to include the organisation and coordination of the recruitment process at the individual centres, the coordination of the induction week, the tracking of the individual apprentices for attendance, behaviour and using the relevant reporting mechanisms as per HETA procedures

General Duties:

Effectively and efficiently answer telephone calls and direct them to their destination without delay. Dealing with visitors/learners to the centres, their queries, questions, problems and complaints in an efficient manner, always in a way that positively affects customer’s perception or call/visit experience of HETA To effectively use a variety of software programmes to produce range of documents and databases, which includes logging information on to the Sage ACT database where required and maintaining detailed and accurate records Provide communication systems by identifying organisational needs, evaluating options and ensuring HETA remains visible and contactable at all times to our external clients and customers Complete special projects by organising and co-ordinating information and requirements. Planning, arranging and meeting schedules and monitoring results Establish and maintain effective working relationships with management, co-workers, learners, companies and the general public. Communicate and liaise verbally and in writing between customer/suppliers/visitors/enquirers and staff, and interpret and respond clearly and effectively to spoken requests over the phone, or in person and to verbal and written instructions Adhere to stated policies and procedures relating to health and safety, and quality management that apply to the role. Interpret instructions and issues arising, and then implement actions, according to administrative policies and procedures, i.e. customer complaints or course enquiries Operate a variety of standard office machines, including PC, phone, fax, shredding machine and photocopier in the preparation of materials for use within the centre, to include training materials, marketing information, notices, and certification to include ordering and maintaining relevant office supplies for effectiveness of personal duties Arrange and participate in meetings, team events, staff meetings, and open days/events. This includes the taking of minutes when requested by management Arrange and organise (or assist with) events to promote HETA, HETA apprentices and HETA achievements, to include effective communication with all the stakeholders of the event ensuring all the relevant information is passed on and understood Any other duties commensurate with this post that the Chief Executive deems important and suitable for the Company and the post holder after appropriate consultation with the post holder

Training:

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the apprenticeship. There will also be an end point assessment. 

Training Outcome:

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
Humberside Engineering Training Association HETA is a rapidly expanding Group Training Association (GTA) with training centres in Hull, Stallingborough and Scunthorpe. HETA provide training to Level 3 & 4 engineering apprentices, higher education and upskilling courses for over 300 of our client companies. HETA are proud to work with some of the biggest names in engineering and manufacturing, working together we support the growth of engineering training locally, regionally and nationally.

Working Hours :
Monday to Thursday, 8.00am - 4:15pm. Friday, 8.00am - 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience