Customer Service Apprenticeship - London

We are seeking a motivated apprentice to join our London team based in Hounslow. This role offers a unique opportunity to gain hands-on experience, predominantly supporting the Customer Service team as well as providing support to other business areas as needed.

This apprenticeship offers structured training and mentorship in Customer Service and the chance to build a solid foundation for a career in Customer Service. Recruitment for this position will be in conjunction with our chosen apprenticeship provider.

Responsibilities:

Proactively provide customers with accurate track and trace information and escalate where necessary to second line customer support. Present a professional image of the company to all at all times. Receive and resolve customer service queries and/or complaints in a timely manner. Respond to customer requests for collections, ensuring all service-related issues are met. Liaise with the appropriate service supplier to arrange collections where necessary. Record full and timely details of all customer contacts within relevant systems. Ensure accurate documentation is completed and passed to relevant internal department/s where necessary. Ensure all reports are completed accurately and in a timely manner. Ensure all customer service and sales procedures are followed at all times. Maintain an awareness of operational and routing procedures. Escalate all problems that cannot be resolved to the Customer Service Manager.

What do we offer?

Apprenticeship Salary. Life Assurance 2 x salary. 25 days holiday per annum + bank holidays (increases with length of service). Employee Assistance Programme.

Training:

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.

On completion of this 12-month apprenticeship you will have gained your Customer Service Level 2 Apprenticeship.

Training Outcome:

Possibility of a full-time role after the completion of the Apprenticeship.

Employer Description:
Spring GDS has helped businesses with international shipping needs since 2001. We specialise in finding the most efficient and hassle-free delivery solutions, using our creative expertise in cross-border logistics. Our goal is to make it easy for you to reach customers anywhere in the world.

Working Hours :
Monday-Friday, times to be confirmed.

Skills:
Communication skills,Attention to detail,Customer care skills