Hire Desk Controller Apprentice (Generator Power)

Responsible for the smooth running of Key Accounts and/or General Orders under the supervision of the team leader Ensure all on/off hire orders are taken in detail and processed correctly with the support of other team members Create, input, and ensure the accuracy of orders onto the company InspHire system to minimize account queries and potential credits Produce and maintain a complete manual contract file, containing all relevant paperwork including signed delivery and collection notes – Full training will be given Advise the Transport Department of any necessary movements in a timely manner Answer all incoming calls within 3 rings in a polite and professional manner as trained Ensure individual knowledge is enhanced by constantly aiming to learn/improve and taking on board training as necessary Achieve all targets and KPIs set for individuals/Administration team – for example, month-end target for posting invoices by the 8th of each month Create and post invoices to Sage daily, from various run code reports as specified, and update Line Manager/Team Leader Check daily all off-hires due from the awaiting off-hire report and update the Line Manager on progress if there are any delays Deal with any customer queries quickly and efficiently, with support provided to help resolve these Liaise and communicate effectively with all levels of staff Promote teamwork and cooperation at all times, both within individual depots and across the entire Generator Power Group of Companies Perform any other ad hoc duties as required

Additional Responsibilities:

Health and Safety Compliance:

Ensure compliance with all health and safety regulations and company policies

Professional Development:

Participate in ongoing training and development programs to enhance skills and knowledge

Customer Service:

Maintain a high level of customer service and professionalism in all interactions

Reporting:

Prepare and submit regular reports on activities and progress to the team leader

Technical Skills:

Develop proficiency in using company-specific software and tools

Training:
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience

Training Outcome:
Potential for a full time role on completion

Employer Description:
Generator Power are specialists in the provision of power via the hire and sale of diesel and LPG generators, bunded fuel tanks and other ancillary equipment. We provide genuine 24/7 call out, have a national network of depots and never cut corners with kit. Whether you need power on a city street or halfway up a mountain, we get it there and regardless of whether you have an emergency that needs dealing with right now, or are planning for a future event, we’ll help you keep the power flowing. We have one of the widest ranges in the UK, with generators and ancillary equipment that can handle anything from a planned event to an emergency power shortage. Wherever you are in the UK, we have the equipment, vehicles and network of depots to solve your power problems.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,Organisation skills,Team working,Initiative,Written communication skills,Ability to work under pressure,To understand instruction,Time management skills,Self motivation,Able to follow company policy,Excel skills