Customer Service Apprentice

We are seeking a motivated and enthusiastic Customer Service Apprentice to join our dynamic team at Burton & South Derbyshire College. This is an exciting opportunity for someone looking to start their career in a professional, supportive, and student-focused environment. The successful candidate will gain hands-on experience in a variety of customer service functions while working towards a City & Guilds Level 2 Customer Service qualification.

Act as the first point of contact for students, staff, and visitors at the college Innovations reception Answer telephone and email enquiries promptly and efficiently, directing queries to the appropriate departments Support the delivery of excellent customer service across the college Maintain accurate records and update databases as required Assist with the creation and scheduling of engaging content for the department’s social media platforms Carry out daily cleaning and tidying tasks in the reception area and other communal spaces to ensure a welcoming environment Report any maintenance or health and safety issues promptly Attend all required training sessions and workshops as part of the City & Guilds Level 2 Customer Service Practitioner apprenticeship Complete coursework and assessments on time with the support of your line manager and training provider

Training:
Level 2 Customer Service Practitioner apprenticeship standard Level 1/2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Training Outcome:

Possible progression to Level 3 Customer service. There may be a possibility of a permanent role or to progress into a teaching post in the future.

Employer Description:
Join a passionate, dynamic team. We really care about making Burton and South Derbyshire College a vibrant, outstanding college. There couldn’t be a more exciting time to help us reshape BSDC for the challenges and opportunities ahead. Over 400 people work hard to make our College the success it is, from invigilators joining us for a few hours a year, through flexible part time work to many full time academic and support roles. If you share our passion for challenging, improving and making our college the best it can be, we’d love to hear from you.

Working Hours :
Monday - Friday 8.30am - 4.50pm - flexibility required.

Skills:
Attention to detail,Communication skills,Customer care skills,Initiative,Non judgemental,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management