Kia Service/Parts Advisor Apprentice - Coulsdon

The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:

Customer contact and experience Taking customer bookings and scheduling services and repairs Communicating the customer's work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Taking orders from customers, both face-to-face and over the phone Maintaining an ordered stock room and finding parts from stock Raising invoices Advise on accessories and modifications Warranty claims and returns

Training:

As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:

Professional development Delivering a quality business-focused service Teamwork Cultural and environmental awareness Communication and influencing skills Delivering customer excellence Handling customer complaints Inventory and stock management Receiving and processing payments

Training Outcome:

Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. 

Employer Description:
Are you seeking a rewarding career with opportunities for growth? Do you want to work for an organisation that values its employees and invests in their development? If so, we’d love you to join the Group 1 team. As a well-established and expanding company, Group 1 operates across various regions in the UK, with a strong focus on customer service excellence. We employ thousands of colleagues who are passionate about delivering exceptional service across a range of sectors. At Group 1, we believe that a successful business is built on the satisfaction and quality of its people. That’s why we are committed to offering fantastic career opportunities, state-of-the-art resources, comprehensive training, competitive compensation packages and a range of benefits to support our employees both professionally and personally.

Working Hours :
Monday - Friday, full-time (40-hrs per week) and may require the occasional weekend work where required. Working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working