Enrolment Services Apprentice - Hybrid Working

The enrolment services apprentice's primary responsibility is to support the Digital Enrolment team to achieve their contribution towards the overall business apprenticeship starts, supporting generation of business reporting, transition of learners from the enrolment team to enrolment coaches and where required, conduct apprenticeship enrolments in-line with business and Partnership requirements.

The successful candidate will enrol in a Business Administration Level 3 apprenticeship, over the duration of 18 months, alongside their daily roles and responsibilities, which will be delivered by one of Lifetime Training's expert coaches, who'll be on-hand to support and nurture the candidate as they start their business career.

What will you be doing?

Daily reporting on Digital Enrolment monthly performance Management of diary invitations for learners' enrolment appointments Confirmation calls to learners and managers to check attendance Assigning overbooked learners to Enrolment Officers Keeping the sign-up tracker up to date for all overbooking slots Reporting and surfacing details to key stakeholders within the Enrolment Services department on overbooking performance Monitoring and management of the volume of overbooking spaces per day Answering incoming queries via email and telephone Booking appointments into Enrolment Officer diaries Guiding our learners through different stages of our enrolment process to provide the best possible learner experience Where required, contribute to the overall business start-up budget by completing enrolment appointments. Build and maintain trusted relationships with prospective learners and clients Build and maintain trusted relationships with internal stakeholders

What else is involved?

 Improving the conversion of completed appointments, engaging with learners and managers, and giving appropriate guidance ahead of their appointment. Understanding the full enrolment process from opportunity generation to enrolment Supporting administration tasks across Enrolment Services, including enrolment support, campaign management and apprentice recruitment Identifying improvements in the overbooking process to support overall conversion.

How will you measure your success?

Ensuring all emails are responded to and actioned within 48 hours Adherence to processes specific to sector/client/region Meeting monthly appointment booking KPIs Ensuring all reports are accurate and sent in a timely manner

Giving back to you -

25 days holiday rising with service and your birthday off Holiday purchase scheme for those life-changing trips and moments Long service reward and recognition Enhanced pension Flexible working within our core hours Enhanced sick pay Enhance Maternity/Shared Paternal and Adoption packages leave

Plus many more!

Training:

Business Administrator Apprenticeship L3 including Functional Skills in maths and English.

Training Outcome:

Ongoing training and development.

Employer Description:
Working for Lifetime Group is not just a job, it is an opportunity to be part of a supportive and progressive culture that is focused on supporting people fulfil their potential. Our vision for the future is driven by a simple belief: everyone should have the chance to learn the skills that transform their lives and help them reach their full potential. This is the world as we see it, and it's the one we'll never stop working towards.

Working Hours :
Monday - Friday 9:00am-5:30pm.

Skills:
Team Working,Organisation Skills