Customer Service Apprentice

Business Fundamentals: 

Maintain excellent levels of attendance and punctuality. 
Attend regular training and development sessions with an assigned mentor.  Maintain excellent levels of attendance, punctuality and quality of work whilst undertaking NVQ Level 2 in Customer Service. Ensure NEC’s policies and procedures are understood and adhered to.  Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship.  Develop strong written and verbal communication and administrative skills whilst dealing with a range of internal and external stakeholders.    A chance to become a well-rounded member of the team with training in the administration of Council Tax, customer service and any other initiatives aimed at supporting the needs of our local government partners, and NEC’s Entitlement Services portfolio.  You will have the opportunity to work alongside a diverse team of skilled individuals.  You will be given the necessary training and development to distinguish yourself early in your career with NEC.  An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation.  A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees.  An opportunity through hard work and commitment to move through the NEC Academy Scheme. 

Training:
Reporting to the Service Manager, you will be responsible for supporting the team to deliver the necessary activities involved in the administration of these services. Full training, ongoing support and mentoring will be provided, and to develop your knowledge, there will be opportunities for you to work across our different services. Training provided will be on the job training either remotely or in the Hartlepool office with a Senior member of the team.

Training Outcome:
Once successful completion of the apprenticeship role, this will open future opportunities within NEC and our wide range of other services.

Employer Description:
Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. Discover more at www.necsws.com

Working Hours :
Monday to Friday 9am to 5pm including time in College

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental