Reception and Admin Apprentice
As an apprentice at a GP surgery, you will support both the
reception and administration teams.
Your duties will include:
Greeting patients Booking appointments Answering phone calls Handling enquiries Updating records Processing documents Supporting the clinical team with day-to-day tasksYou’ll gain valuable experience in a professional NHS environment, developing communication, IT, and organisational skills while working towards a recognised qualification.
Training:
Customer Service Practitioner Level 2.
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.
Training Outcome:
After completing the apprenticeship, there are excellent opportunities for career progression within the NHS. You may be able to move into a permanent role as a medical receptionist, administrator, or explore further training in areas such as healthcare support, patient coordination, or even clinical roles with additional qualifications.
Employer Description:
Bilsthorpe Surgery is a friendly and well-established GP practice located in the village of Bilsthorpe, Nottinghamshire, rated “Good” by the CQC. Serving the local community with a patient list of around 3,700, the surgery offers a wide range of healthcare services including face-to-face and telephone appointments, chronic disease management, immunisations, dermatology services and access to extended hours through local networks. The team is dedicated to delivering high-quality, personalised care in a welcoming and supportive environment
Working Hours :
Monday to Friday between the hours of 07:45 and 18:30
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience