PC Technician Apprentice

We are seeking a motivated and tech-savvy individual to join our team as a PC Technician Apprentice. This is an excellent opportunity for someone passionate about IT and eager to gain hands-on experience in computer hardware, software, and technical support.

As an apprentice, you will work closely with our IT team to provide support, maintain systems, and troubleshoot technical issues. You’ll receive structured on-the-job training along with formal learning to develop your skills toward a career as a qualified PC Technician or IT Support Specialist.

Key Responsibilities:

Assist with diagnosing and repairing hardware and software issues Install, configure, and upgrade PCs and peripheral devices Support users with basic IT queries and escalate more complex problems Maintain records of repairs, upgrades, and user support cases Learn and adhere to IT security protocols and data protection policies Assist with inventory management of IT equipment Shadow experienced technicians to gain practical skills

Training:

3 months - 6 months:

Device Configuration (PC’s, Laptops, Printers) Device Maintenance (PC’s, Laptops, Printers) Helpdesk Support (first line troubleshooting and escalation.)

6 months - 12 months:

Account Creation (Office 365, JIRA, CIS/Shopfloor systems) Hardware installation Technical Document creation/maintenance Asset Management

12 months +:

Wireless network administration Fundamental networking tasks (Switch configuration, physical installation) Project administration Sitewide device upgrades

Training Outcome:

For the right candidate a full time postion will be available. 

Employer Description:
Hyve Solutions designs and delivers server, storage, and networking solutions for hyperscale digital infrastructures. At Hyve Solutions Europe there is over 400 staff across 2 manufacturing plants based in Telford.

Working Hours :
Mon-Fri 08:30-17:00 – 2 x 15 min paid breaks, 1 x 30 mins unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience