Test Centre Administrator Apprentice

This is a wonderful opportunity for you to help people during a very important event in their lives. Along with our small, vibrant team, who all share our passion for helping customers throughout their learning and assessment journey. Supporting our test centre team, you will:

Make and receive calls and emails Handle incoming enquiries Welcome, greet and check in customers/test-taking candidates Carry out security checks on candidates coming into the centre Verify customer/candidate personal identification documents and explain the exam testing process/rules Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the test centre Maintaining confidentiality and professionalism at all times, especially when dealing with sensitive candidate data Comply with all exam testing security and procedures and follow company policies using careful judgment Invigilate candidates while they are completing their exam/test, including online tests. We have an in-house training system, where you will have to conduct mandatory training Other ad hoc admin duties

Training:
Full training will be given, leading to a recognised Business Administration Apprenticeship Standard Level 3 qualification Full-on-the-job training will be delivered Off-the-job training will be supported by our training provider - Davidson Training UK Ltd You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent) All training will be delivered in the workplace during working hours; no college day release is required

Training Outcome:

Subject to successful completion of the apprenticeship, there may be an opportunity to progress into a full-time permanent role within the company.

Employer Description:
Welcome to SPARK Exam Centre SPARK provides a one-stop-shop for all your assessment needs on an easy-to-use setup with hundreds of tests from numerous world leading tests providers that can be used to help meet your employment and career development goals. Not all exams are offered at all centers, so in order to find out if SPARK offers your test, you must first indicate what exam you are interested in taking.

Working Hours :
SPARK Exam Centre Opening Hours- Mon, Wed & Thursday: 08:00 - 14:00, Fri: 08:00 -16:00, Sat: 0900-1300. Open Monday to Saturday, Sundays: CLOSED. You will be required to work 4 days per week total of 30 hours. This may include Saturdays.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience