Pharmacy Customer Service Apprenticeship

A Pharmacy Counter Assistant typically handles the following day-to-day duties:

Serving Customers - Helping customers at the pharmacy counter, answering basic health and product queries, and offering over-the-counter advice (within training limits). Processing Transactions - Handling payments and recording sales accurately. Supporting Prescription Services - Assisting in preparing and labelling prescriptions under pharmacist supervision. Stock Handling - Replenishing shelves, checking expiry dates, and keeping the pharmacy clean and organised. Administrative Support - Updating records, booking repeat prescriptions, and helping with paperwork as needed. Learning & Development - Completing apprenticeship training and applying new knowledge in the pharmacy setting. Their focus is on excellent customer service, supporting pharmacy operations, and learning the foundations of healthcare service.

Training Outcome:

Customer Service Lead. 

Employer Description:
At BD Healthcare, we are a rapidly-growing retail pharmacy company based in the West Midlands, dedicated to providing our clients with unparalleled service and innovative healthcare solutions. As a leader in our field, we pride ourselves on our dynamic and supportive working environment, fostering growth, and encouraging employees to excel in their careers. Our team is a diverse and passionate group of professionals who share our commitment to excellence. With a strong focus on professional development and employee satisfaction, BD Healthcare offers competitive benefits, a vibrant workplace culture, and ample opportunities for career advancement.

Working Hours :
Monday to Friday 9am-6pm or 11am-8pm. May be required to work weekends if needed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience