IT Support Engineer Apprentice

Answering and logging IT helpdesk calls Resolving technical queries and helpdesk tickets Reinstalling desktop operating systems Diagnosing remote PC faults for business clients Monitoring and maintaining server backups, antivirus updates, and system logs Building and configuring PCs Installing new PCs and integrating them into client networks Conducting PC health checks and basic maintenance Preparing reports on helpdesk activity and performance Performing IT admin tasks such as password resets and user account setup General administrative and office duties including greeting visitors and keeping the workspace tidy Completing additional tasks as directed by management

Training:

Advanced Level Apprenticeship in IT Digital Support Technician consisting of:

Level 3 Apprenticeship in IT Digital Support Technician Level 2 Functional Skills in mathematics Level 2 Functional Skills in English

You will be required to attend a half-day session at the training centre per week where you will work towards any functional skills that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.

Training Outcome:

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:
Providing IT support in Hull, and the full Yorkshire region, Jupiter IT have been delivering their cyber-security-focused managed IT services to businesses since 2007. Established by three NHS IT consultants, Jupiter IT was built on the strong belief that local businesses deserved a better calibre of IT support and consultancy from an organisation that has their best interests at heart.

Working Hours :
Monday to Friday, 8:30am - 5:00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative