Apprentice Receptionist and Administrative Officer

The post requires a competent Receptionist/Administration Officer to assist the Management Team in the smooth running of the charity. The successful applicant will be a key player in the core staff team from its location in Chester City Centre.

The post holder will require excellent IT management skills, a demonstrable ability to work under pressure and excellent interpersonal skills to deal with a range of internal and external stakeholders. The ideal candidate will hold excellent computer skills and have experience in the usage of Excel and Databases.  Additionally, the candidate will be able to work independently using initiative and have an ability to juggle tasks when receptionist responsibilities are called upon.

The apprentice will be involved in the following tasks:

Accurately enter completed referral forms onto the database Sign women into the centre and update records on the database Book women onto courses and track attendance Liaise with counsellors to assign women and monitor hours for payment report Keep waiting lists and booking records up to date Conduct ring-arounds to confirm attendance for the next day Ensure evaluation forms are completed at the end of courses Monitor course numbers and liaise with the Chester team as needed Respond to admin enquiries and manage room bookings Ensure all essential forms (referrals, safety plans, counselling slips, registers, etc.) are stocked Cover reception desk as required Support with keeping reception, centre rooms, pantry, and stationery cupboard tidy and well-stocked Manage equipment sign-in/out Conduct weekly fire alarm tests Support with internal events and attend external events in Chester Take photos (with consent) and assist with creating local social media content in collaboration with the comms lead

Candidates must have a strong commitment to aim of the project and become familiar with the recommendations of the Corston Report. 

Training:

The candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard as a Business Administrator. This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject. The candidate will also receive job specific training from Tomorrow’s Women.

Training Outcome:

As the charity continues to grow, there may be the opportunity for a full-time permanent role upon successful completion of the apprenticeship, although this cannot be guaranteed. 

Employer Description:
Tomorrow’s Women is a charity for all adult women, some of whom are female offenders and those at risk of offending. Tomorrow’s Women offers a safe, space for partner agencies to provide a series of targeted interventions which are tailored to the individual female needs, often through a multi-agency and problem-solving approach. Its mission is to support and empower women from all backgrounds, facing any personal issues, to live equal and fulfilled lives.

Working Hours :
Monday to Friday 10am - 4pm

Skills:
IT skills,Team working,Non judgemental,Time management,Approachable