Customer Experience Apprentice

To work alongside the customer service team supporting the delivery of:

Answering customer enquiries via various channels including telephone and face to face Responding to emails and webchat – providing advice and signposting    Recording information and updating corporate systems Sorting and delivery of post          Scanning of documents                 Complaint handling and problem solving Preparing information as required for reports Escorting visitors/contractors on/off the premises Receipt and distribution of parcels and other deliveries Setting up of meeting rooms Distribution of staff badge and contractor keys as/when needed Ordering of corporate stationery Maintain meeting room calendars Work at alternative venues when needed Assist Tamworth Information Centre with enquiries and ticket sales Represent the council at events as required To adhere to the policies and guidance on health and safety, equal opportunities, data protection, equalities, risk management, financial regulations, and all other Council policies To undertake any other reasonable duties commensurate with the grade and general nature of the post

Training:

All apprenticeship training will take place in the workplace. You will receive one on one training and guidance from one of our apprenticeship practitioners.

Training Outcome:

This a fixed term position but you will have the opportunity to apply for internal and external vacancies.

Employer Description:
Tamworth Borough Council is the local authority for Tamworth, Staffordshire. Tamworth Borough Council is responsible for providing a wide range of services to residents, businesses, and visitors. This includes housing, benefits, council tax, planning, and environmental health.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience