Customer Service Apprentice

Build and maintain strong relationships with customers, suppliers, and local guides. Deliver exceptional customer service across various channels, including phone, email, and face to face interactions. Master product and system knowledge to confidently assist with enquiries and efficiently manage bookings. Make and reconfirm bookings and payment details with hotels and suppliers, and verify guide availability.

Training Outcome:

The ideal candidate will have interest in travel industry, as we'd like to offer a clear path for professional development with increasing resposibilities as you progress and a view of securing permanent position upon successful completion.

Employer Description:
Founded in 1999, we have grown and expanded to incorporate four premier brands with offices in London, Edinburgh, Paris and Drogheda (Ireland). In 2017 the AC Group acquired French Travel Partners, an inbound travel company that has been delivering destination management and specialist tours since 1985. AC brand is built on a reputation for delivering first class service. Our long-standing experience delivering tours combined with our reputation enables us to negotiate excellent rates on luxury hotels and facilitate exceptional experiences for our clients.

Working Hours :
Monday to Friday, 9.00am to 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative