IT Apprenticeship

Administer and support our Microsoft 365 environment, including Exchange, SharePoint, Teams, and OneDrive. Configure and manage devices using Microsoft Intune and Autopilot. Provide first-line support for Zoho Books, Desk, and CRM. Act as the first point of contact for IT support requests. Troubleshoot hardware, software, and connectivity issues. Log and triage support tickets, gather user feedback, and assist with documentation. Build and configure laptops and other hardware for internal and customer use

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users and deliver support through digital channels, remotely or in person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Employer Description:
We are “Experts in Human, Vehicle and Object Detection”. Formed in 2009, we’ve experienced huge growth offering specialist services that provide protection and information to customers across multiple market sectors. We have gained a wealth of experience in the electronic security industry, which is now complemented by a team of specialists in business intelligence, software development, system integration and technical support services. By staying true to our philosophy of “Innovation – Information – Intelligence” we’ve been able to solve complex business challenges for many prominent companies across the UK and Ireland.

Working Hours :
Monday-Friday 9 am -5 pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative