National Account Customer Service (German speaking)

Job role:           National Account Customer Service (German speaking) Location:          Blackburn (hybrid working opportunity) Salary:              £29,500 (Depending on skills and experience)Hours:              Flexible working hours Monday to Friday between 08:00 and 18:00Centric Talent are currently recruiting for a National Account Customer Service Exec (German speaking) for our client, who since 2008, have been transforming the lives of thousands of smokers and vapers with their amazing combination of e-liquids, devices and of course their expert team.They are currently looking to strengthen their team with a new National Account Customer Service Exec who is fluent in German both spoken and written.

The role is based in Blackburn, after training, the role will offer a hybrid working pattern being required to attend the office 3 days per week and 2 day working from home.This is a dynamic role working within the National Accounts Team to support GmbH customers operationally on a daily basis, ensuring all operational tasks are completed to agreed timescales.Benefits of working for our client as a Sales Support Executive: This is a superb company to work for, and some of these include: Employee DiscountEmployee Assistance ProgrammeAccess to Instant Savings vouchersAccess to the Head Office in-house GymQuarterly Recognition AwardsFlexible working hours between 08:00 and 18:00Christmas Raffle (some excellent prizes that include new mobile phones, tablets, cash prizes from £250 to £1,000, Holiday Vouchers - it's quite an extravaganza!)Holiday Buy and Sell SchemeGenerous Holiday allowance rising to 27 days plus Bank Holidays (rules apply)     Summary of positionA dynamic role working within the National Accounts Team to support our GmbH customers operationally on a daily basis, ensuring all operational tasks are completed to agreed timescales.Roles & ResponsibilitieComplete order management, focusing on order processing, inputting and tracking orders to the point of delivery.Maintaining accurate customer records, ensuring internal systems and databases are kept upto date at all times.Clear, concise, and professional customer communication, both written and oral.Monitoring e-mails & managing both personal and department specific inboxes ensuringresponses are made within set SLA’s.Inbound and outbound calls.General administration duties including maintaining and updating logs, databases, trackersand spreadsheets, ensuring that information is kept up to date.Sales reports generated from sales data received and data pulled from our internal systems.Building and maintaining good working relationships with both your colleagues & customers.Dealing with our carriers on queries, collections, missing parcels and proof of deliveries.To support the wider business with projects and ad hoc requests that aid growth in line withour company vision and strategy.Supporting our Field Merchandising team with queries, additional orders, returns and POSrequirements.Completing any additional general administration duties that the business may require.Person SpecificationFluent in written and spoken German (essential)Team player, able to prioritise tasks (essential)Previous experience in an Administration role with excellent organisation skills (essential)Experience in SAP, Magento (Drupal, Salesforce, etc) (desirable)Competent in Microsoft excel, word and Outlook.(essential)Customer service focussed attitude.

(essential)Problem solving skills to resolve customer queries / enquiries (essential)If you feel you have the relevant experience, then we’d love to hear from you, apply today!