Customer Success Executive
Customer Success ExecutiveLocation to be agreed and will require some attendance at the Wilmslow officeFull time: 0900 – 5.30 Mon-Fri
If you’re thinking that it’s time for a change, this role could kick start a brand new you and the opportunity to be part of a very exciting journey!
If you want…• to grow with a team that is at the start of a high-growth journey and is backed by the whole business.• to work in a fast-growing Company that has a real sense of team purpose and treats people like grown-ups.• to be part of shaping something special where you can look back and say, “look what we have achieved”.• to be judged on your deliverables and grow yourself with our Company.• to work as part of a team that has your back with a Manager who wants you to succeed.
So, whether you’re looking for a change in company or a new career please read further.
About the roleAcross our group of companies, we have 40,000 clients contracted to Citation and with that will need to renew the contract upon expiry to retain the benefits of using the Citation services.
This is a new role as part of an already well-established and high-performing team that allows us to change the dynamic and process of renewing the Citation agreement with market-leading results in retention boasting a 92% retention rate.
In this role, you will be at the heart of the retention process to entice Citation clients in renewing the services and agreement to maintain the working relationship with Citation.
You will be responsible for reaching out to clients within your portfolio and having effective conversations to influence the decision to renew their core services with Citation, whilst also using all your skills as a sales professional to negotiate the sale of additional products and services, beneficial to their business.
This is an extremely important role to drive the business success and continue our year-on-year growth.
With full training and a structured career path, we also offer a fun & supportive working environment to help you be at your best whilst making our client's businesses even better.
The PersonThe successful person for the role will simply be brilliant at providing solutions to clients and you will thrive in a sales environment, beating targets and solving problems.
You will love dealing with business owners and have a talent for understanding their own agendas and challenges, handling objections and influencing.
You may well have picked up these skills in an account management, sales, or similar client interactive role, most likely in a business-to-business environment.
Why choose us?25 days' holiday plus 8 bank holidays, corporate gym membership discount, private healthcare, your birthday off work, the opportunity to purchase extra leave, pension contributions and more!
Don’t delay in applying!