Office Administrator

London based role with Head Office located in Ealing, Greater London, W5 5SA Are you looking for an exciting opportunity in the facilities management industry? Our client, Landmark Facilities Management is a small independent business based in Ealing Broadway.Due to their success and growing client list, they are currently recruiting an Office Administrator to assist their growing team. As the successful candidate, you:Are highly organised, detail-oriented and capable of multitasking.Will be providing essential administrative support that enables other staff members to focus on their core responsibilities. Have strong communication and interpersonal skills, this is critical for the role. Are someone who will ensure the smooth running of a busy office and support the management team by carrying out office support duties.As the successful candidate, you will:Assist in ensuring the smooth and efficient running of administration activities within the companys office.Be managing the work request and job completion process for work carried out by both internal engineers and external subcontractors.Ensure all work requests are actioned and completed within the relevant SLA timescaleEnsure the work request database is accurately maintained at all times and work request status information is current and accurateEnsure all work requests are actioned on the day they are received Key ResponsibilitiesAssisting with the management of the help desk, receiving work requests, liaising with subcontractors and internal engineers and the management of the work request process through to job completion using XRM or a similar database systemMonitoring all incoming work requests and producing job sheets and subcontractor work requests as requiredTracking and following up all work requests through to completion ensuring the status of any request can be determined at any time and efficient manner and information is feedback so the client can be kept informedAssisting with the preparation of client invoicesProviding a weekly update on work requestsEnsuring the smooth running of the office Additional Responsibilities Assist in the production of monthly statistics for work requests and work completedGeneral office administrative and dutiesActing as office receptionistAssisting with post room and courier services as requiredAssisting with or carrying out any other reasonable duties for which they have been trained and are competent.To work flexibly and be prepared to perform other reasonable duties either at the normal place of work or other Company establishmentsCarry out all duties in a safe manner and in accordance with the Companys Health & Safety Policies and ProceduresPresent a professional and friendly image to all clients, customers and potential customersChasing payment of invoices You will:Be analytical with good IT skills and knowledge of MS Office productsHave strong administration skills, accurate with a good eye for and close attention to detailBe used to working to strict deadlines, working quickly, steadily and consistently.Be confident with an excellent telephone mannerBe resilient and persistent in chasing people and ensuring that results are obtainedBe able to develop robust relationships with subcontractors and internal engineers which enables them to chase people effectively and get resultsBe able to monitor and track work requests and chase subcontractors, suppliers and engineers to ensure that appropriate action is taken.Be a good team player with a flexible and proactive approach to workHave excellent organisational and prioritisation skillsHave A-Level or equivalent (preferred)Have customer service: 4 years (preferred)Have administrative experience: 3 years (required)Driving Licence (beneficial)Language: English Spanish (beneficial)  As the successful candidate, our client offers:Salary: £26,000.00-£28,000.00 per year negotiable depending on experience.Auto Enrolment Pension Scheme(Nest)Company PhoneCompany credit cardHours per week 40 hoursFull-time, Permanent Contract with 3 month probation periodLondon based role with Head Office located in Ealing, Greater London: reliably commute or plan to relocate before starting work (required) Benefits:Flexitime, Sick payMonday to Friday