Customer Service Admin

This opportunity gives you the chance to join a leading global logistics company as a Customer Service Administrator for their online retail brand.

With a long and rich history, this company is dedicated to simplifying the process of living, working, and doing business worldwide.

They achieve this mission through a diverse range of brands, each specialising in different aspects of logistics and workplace optimisation.

Company Overview: Our client is a privately owned global logistics company dedicated to facilitating seamless global operations for individuals and businesses alike.

From creating inspiring workspaces to providing strategic assignment management, our client offers a comprehensive suite of services tailored to meet the diverse needs of their international clientele.

Job Overview: As a Admin Assistant, you will play a vital role in ensuring seamless customer experiences and operational efficiency.

From managing online orders to handling client enquiries and coordinating deliveries, your responsibilities will be diverse and impactful.

Salary £25-30k.

Here's what you'll be doing:Following up on customer feedback via email or phone calls and maintaining detailed records.Managing customer remedials by liaising with operations teams and ensuring timely resolution.Processing online refunds, credits, and payment links efficiently.Handling enquiries and coordinating deliveries with existing clients.Providing general office support, including answering phones and processing insurance claims.Upholding company values of caring, determination, availability, knowledge sharing, and innovation in all interactions.Here are the skills you'll need:Proven experience in a customer service or administrative role.Excellent communication skills, both verbal and written.Strong problem-solving abilities and attention to detail.Proficiency in MS Office and CRM software.Ability to multitask and prioritise workload effectively.Work Permissions: You must have the right to work in the United Kingdom.

Visa sponsorship is not available at this time.

Here are the benefits of this job:Competitive salary of £25-30k and benefits package.Opportunities for career development and advancement within a global organisation.Dynamic and collaborative work environment.Training and support provided to enhance your skills and knowledge.Joining our client's team as a Admin Assistant offers a unique opportunity to be part of a global logistics company that is dedicated to making a positive difference in communities worldwide.

With a focus on innovation, collaboration, and customer satisfaction, this sector provides a fulfilling and rewarding career path for individuals seeking to make an impact in the dynamic field of logistics and workplace optimization.