3rd Line Engineer

3rd Line Engineer required in Teddington – 5 days on site, up to £48k Are you an experienced 3rd Line Engineer seeking an excellent opportunity for an outstanding luxury company? Key Responsibilities • Provide a high level of technical support and assistance to all colleagues, and guests when required; • Troubleshoot system and network problems by diagnosing and solving faults; • Liaise with external support providers to ensure complex faults are resolved effectively; • Build, configure, and setup all computers for staff.; • Perform new user on boarding tasks, and system inductions; • Configure, support and troubleshoot servers, printers, mobile and desk phones; • Ensure Active Directory, Security Groups, and User Permissions are accurately up to date; • Support the Executive Team with projects, ensuring timelines are adhered to; • Assist the Hotel and third parties, in delivering and implementing new services; • Responsible for ensuring all technical documentation is kept up to date and ensuring all IT policies are properly followed; • Maintain inventory records of all Hotel IT equipment; • Attend daily, and management meetings when required, to provide business updates; • Maintain and review all compliance requirements around Cyber security and GDPR. CUSTOMER SERVICE • Deliver friendly, efficient customer service to all our guests; • Promote a helpful and professional image to guests; • Listen and notice all guest feedback and deal without delay; Apply today!