Backup & Storage Support Engineer

Backup & Storage Support Engineer
Polar Recruitment are currently recruiting on behalf of one of the worlds’ leading IT Services providers for an experienced Backup & Storage Support Engineer to be based at a prestigious customer site, delivering a range of support functions including installation, monitoring, troubleshooting and diagnostics of Backup and Storage solutions.

Responsibilities

Lead support and improvement of the estates’ Backup & Storage solutions
Provide 3rd line technical support, and assist 1st/2nd line support resolution within agreed SLA’s
Meet agreed build standards
Explain technical concepts and provide guidance to the customer
Assist the 3rd line support team with projects and problem resolution, and provide MS Windows support where applicable.


Skills & Experience
Essential;

2 years + experience with Backup & Storage technologies and solutions, preferably with various operating systems, applications, databases, and virtualisation.
Strong Backup & Storage technical skills including (some of); Veritas Netbackup and BackupExec, IBM Spectrum Protect and Spectrum Protect Plus, NetApp Filers, Hitachi Storage.
Detailed knowledge of backup and storage methodologies to assist in defining policies and processes.
Broad IT infrastructure understanding; (e.g.

Windows Server/AD/Exchange/SQL, AIX, VMware, Oracle etc.)
Ability to write quality technical documentation for all aspects of the technical infrastructure
Strong 3rd line support skills and experience managing service requests/incidents and problems.
Excellent communication and customer service skills.
Holds, or able to attain, Security Clearance at SC Level

Desirable;

Highly Available Storage solutions
SAN Fabric
Storage/Backup technical certification.
ITIL Certification
Working knowledge of SM9/SNOW or similar


The Backup & Storage Support Engineer will be rewarded with an exciting role with a global leader in the IT Services space, allied to superb career advancement opportunities, an attractive salary and comprehensive benefits package including Private Medical/Health Insurance, Company Pension Scheme, Income Protection, 23 days Holiday (rising to 25 days, plus the option to buy or sell additional holiday), Life Insurance, and more.
In addition, access to on-site facilities including a subsidised on-site restaurant and free parking will be available for the successful candidate, along with some flexible working, on a hybrid basis.