2nd Line Support Engineer
.cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt}
.csCB8A910D{color:#000000;background-color:transparent;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;}
.csC8F6D76{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;}
.cs1B2047B9{color:#000000;background-color:#FFFFFF;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;}
.cs7CE4459A{color:#000000;background-color:#FFFFFF;font-family:Calibri;font-size:12pt;font-weight:bold;font-style:normal;}
.cs36A27ABC{text-align:left;margin:0pt 0pt 0pt 0pt;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;list-style-type:disc;color:#000000;background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal}
.csF53863FF{color:#000000;background-color:transparent;font-family:'Microsoft Sans Serif';font-size:10pt;font-weight:normal;font-style:normal;}
.cs99154532{text-align:left;margin:0pt 0pt 0pt -18pt;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;list-style-type:disc;color:#000000;background-color:transparent;font-family:Arial;font-size:10pt;font-weight:normal;font-style:normal}
.csE77A638E{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt;background-color:#FFFFFF}
.cs26DADAAD{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: none;}
.csCCA9035D{color:#0000FF;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: underline;}
2nd Line Support TechnicianUp to £35,000 Kent Are you a 2nd line engineer with at least 3 years of recent IT support experience? Our client is a well-established MSP, and they are looking for a 2nd Line Support Technician to join their fast-growing team.
The candidate will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team General Skills & Experience:
Administering and supporting the customer’s infrastructureDelivering second line supportDemonstrating the ability to troubleshoot and resolve complex issuesPlanning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective mannerCustomer site visitsComplete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score.
New desktop and laptop setups, including other minor implementation works.
This may be performed remotely or on the client site, depending upon the scope of works
Technical Skills:
Handle escalated calls from first line Service DeskAdminister and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is takenAdminister backup and disaster recovery systems and processesManagement of relationships with third parties and suppliersKeep operational documentation up to dateAttend client sites for issue resolution and pro-active maintenanceOut-of-hours and/or on-call working is periodically requiredExcellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clusteringGood knowledge of Hyper-V and VMware ESXExperience managing Azure, primarily Virtual Machine InfrastructureStrong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint and AzureAD.Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANsGood Knowledge of backup and DR services (Backup Exec, Datto, Azure)Experience in managing Cisco switches and routers.Good knowledge of cloud telephony systemsKnowledge of iSCSI/Fibre channel Storage Area Networks, such as EMCKnowledge of Windows Script Host/VBScript/ PowerShellStrong knowledge of Microsoft Windows 7-11
If you are interested please contact me ASAP for more information on soniab@justit.co.uk