IT Service Desk Analyst

JOB DESCRIPTION

DAP is looking to hire IT Service Desk Analyst based at Dallas, TX, and supporting Dallas plant & Garland Distribution Center.

The IT Service Desk Analyst is responsible for maintaining, supporting and troubleshooting desktop, laptop, RF handhelds, and mobile devices, as well as providing end user support.

Primary functions also include the management and analysis of currently deployed technology and provide recommendations for future improvements and optimizations.


Responsibilities

End User Activity
Evaluate incoming tickets to identify patterns, analyze current toolset and gather end-user requirements to provide recommendations for optimization.

Manage incoming support tickets from end users, including documenting details, providing troubleshooting steps and resolution.

Install, maintain and support end user software.


End Point Activity
Manage the end point lifecycle process and make recommendations for optimization.

Lead efforts, and provide guidance on, defining the future end point strategy.

Manage the configuration of new end points (laptop, desktop, RF).

Manage End Point vendor relationships.


General IT Duties
Maintain a working relationship with people of varying personalities.

Participate in monthly maintenance downtime as needed.

Participate in on-call support rotation.

Assist with other facets of IT Infrastructure operations as needed.


Requirements
Associate degree or specialty technical training required.

1 to 2 years of experience with imaging, maintaining, and troubleshooting desktops, laptops, and mobile devices.

1 to 2 years of technical knowledge of Microsoft Windows and MAC OS operating systems.

1 to 2 years of experience with troubleshooting the Microsoft Office suite of applications.

Knowledge of TCP/IP principals, including DNS and DHCP Ability to manage and deliver multiple priorities in a constrained timeline.

Problem solver will need to analyze cause and effect relationships as they relate to IT Operations.

Ability to successfully manage relationships with people that have varying personalities.

Ability to identify business and IT technical requirements.

Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.

Excellent oral and written communication
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.

DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.

You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.

DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.

At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.

Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
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