Service Lead - London Central

Job Advertisement: Service LeadLocation: South Central – Ideally located between Reading and Hampshire – travel required within Berkshire, Buckinghamshire, and Hampshire Nearest Nacro Office: Devonshire Sq, London, EC2M 4SQ DBS Level: Enhanced Adult Service Users: Vulnerable Adults supporting with homelessness Working Hours: 35 hours per week Car Driver Needed: Yes Own Vehicle Needed: Yes Valid Business Insurance: YesMain Duties: As a Service Lead, you will manage and lead a team of Support Workers to deliver high-quality supported housing services to vulnerable adults in the criminal justice system.

Your main responsibilities will include:

Demonstrating extensive knowledge of support planning and safeguarding, with experience working with vulnerable adults with complex needs.
Prioritizing tasks effectively to ensure team support, service user needs, and contractual KPIs are met.
Helping with benefits and tenancy agreements to make sure they keep and looking forward to future accommodation.
Leading and delivering services in compliance with regulatory frameworks, meeting service quality standards, and ensuring staff adherence to operational and policy standards.
Ensuring all service user support and safety plans are in place, up-to-date, and reflective of individual needs.
Understanding and meeting agreed financial standards on voids, arrears, and re-lets.
Acting as a lead operational partner, liaising with other agencies, partners, and commissioners as required.
Collaborating with internal support services such as Quality, Policy, Safeguarding, Finance, IT, and HR to ensure the best service provision.
Promoting service user involvement in service design and delivery, managing the rota and on-call arrangements, and ensuring appropriate support is in place.

Reporting Line: Regional Manager Lone Working: Yes Working from Home: Yes, with an expectation of travel within the South-Central region, including work from home between property and office visits.

Number of Properties: 65 BedspacesEssential Criteria:

Full UK Driving Licence required.
Valid Business insurance required for claiming expenses from Nacro.
Enhanced DBS clearance.
Required to work 9:00 AM – 5:00 PM, with occasional cover for evening Bail Inductions if there are staff shortages.
Required to be part of a National On-Call Rota.

This role offers a rewarding opportunity to lead a dedicated team in delivering crucial support services to vulnerable adults within the criminal justice system.