Business Analyst
Business Analyst | Telecoms | Gibraltar | Office based
Business Analyst required for Telecommunications company based in Gibraltar, reporting to the Department Manager and collaborating with Senior Management, as required.
As the Business Analyst you will be a subject matter expert in relation to a specific remit of technology, software, or services, and a generalist across all areas of telecommunications technology, infrastructure, software, or services within the organisation.
What's on offer to you?
Exciting Telecoms company with growth plans
Lots of new projects
Working with the senior management team
What You Will Be Doing
Operationally maintain and continuously improve the functions within the business or technical domain
Dimension in line with business requirements
Apply best practices as defined by standardisation committees, industry bodies, and vendors
Track vendors’ technology evolutions and lifecycle
Participate in the planning, development, design, engineering, architecture, integration, testing, acceptance, optimisation, and implementation activities within the technical domain
Contribute to the drafting, collating, and maintaining of a repository of documentation in relation to the specific technical domain
Contribute to the definition and execute multi-year roadmaps aligned with the company's technical strategy and business objectives
Develop within the specific area of telecommunications technology, infrastructure, software, or services as determined by the Company
Business Process Analysis
Analysing and optimizing business processes related to telecommunications services such as:
Billing (Rate plan configurations, Discounts and promotions, Bill generation, revenue assurance, billing reports and analytics and billing system enhancements)
Charging (Online/Offline charging (Ro / Rf interfaces), CDR processing (examples include Voice, SMS, Data, Roaming with associated encoding mechanisms JSON, XML, CSV, ASN.1)
Product lifecycle management (Product introduction, Maturity, decline and end of life stages)
Provisioning (New service activation, Service upgrades/downgrades, service suspension / termination, etc.)
Identifying areas for improvement and recommending solutions
Collaborating with stakeholders to define and document business requirements based on ITIL / eTOM models, encompassing concepts such as:
Concept to Market (C2M)
Lead to cash (L2C)
Trouble to resolution (T2R)
What You Will Need to Succeed in This Role
5+ years’ experience in a Business Analyst role
Be a subject matter expert, in one or more areas of technology, infrastructure, software or services, whilst also being a generalist across the technical function (middle to top of scale).
An Analyst on the upper part of the scale will possess an expanded skillset and considered a senior specialist
Be a generalist across all areas of technology, infrastructure, software and services within the technical function (bottom to middle of scale)
ITIL / eTOM models
Experience with Agile, Scrum
Keywords: Business Analyst | Gibraltar | Agile | Telecoms