Customer Service Apprenticeship

Greeting patients Administrative work using computer systems Book appointments Learn about and advise cpatients Keep store front clean and tidy

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard qualification Functional Skills in maths and English, if required End Point Assessment Work Based Learning Extra training courses - Medicines Counter Assistant and Healthcare Champion

Training Outcome:
Further training and potential employment by the employer, depending on peformance

Employer Description:
The practice is situated within Cheshire and Merseyside Integrated Care Board and delivers General Medical Services (GMS) to a patient population to approximately 14,556 patients. This is part of a contract held with NHS England.

Working Hours :
Monday to Friday hours to be confirmed at interview but the Pharmacy is open between the hours of 9.00am and 6.30pm and also on Saturday 9.00am to 1.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience