PARTS ADVISOR

Parts Advisor Role Purpose
The purpose of a Parts Advisor role is to provide professional advice and assistance to customers regarding the parts and components of vehicles.

This includes offering advice on the most suitable parts and components, ensuring customers understand the technical specifications of the parts and components, ordering parts and components as required, and keeping accurate records of all parts and components that have been ordered.

The Parts Advisor is also responsible for ensuring that parts and components are delivered to customers in a timely and efficient manner, managing stock levels, and providing general customer service.


Parts Advisor Role
Parts Advisor is a customer service-oriented role within the automotive industry, responsible for providing advice and assistance to customers regarding the selection and purchase of automotive parts and accessories.

This position requires excellent knowledge of vehicle parts, components and systems, as well as the ability to provide accurate and timely customer service.


Parts Advisor Duties

Advise customers on parts needed for their vehicles
Interpret customer enquiries and provide accurate advice on parts
Locate parts from inventory and order parts as required
Process customer orders for parts and accessories
Maintain records of parts sold and costs
Maintain customer database
Provide advice on pricing and promotions
Liaise with suppliers and manufacturers for parts information



Parts Advisor Requirements

Excellent customer service skills
Good communication and interpersonal skills
Good knowledge of vehicle parts
Ability to use computer systems and software
Ability to work in a busy environment



Parts Advisor Skills

Strong customer service skills
Excellent communication skills
Ability to work in a fast-paced environment
Good knowledge of automotive parts
Time management skills



Parts Advisor Personal Traits

Excellent customer service skills
Good product knowledge
Strong communication skills
Good numerical and IT abilities
Ability to work under pressure