CUSTOMER SERVICE EXECUTIVE / SCHEDULING ASSISTANT

Customer Service Executive / Scheduling Assistant
Location: Ringwood, Hampshire
Salary: £30,000 per annum, plus bonus
Hours: Monday – Friday between 7.30am – 5.30pm
Contract: Full Time, Permanent
Are you an experienced customer service professional with some experience of working with the trades industry? If so, our client could have a fantastic opportunity for you!
They are looking for a Customer Service / Scheduling professional to join their expanding team.

Their continued success in their industry means exciting opportunities for employees!
As a Customer Service Scheduling Executive, you will be required to schedule appointments via call/email/chat for drainage experts to resolve customer drainage issues.
Main Responsibilities:

Provide excellent customer service in a fast-paced environment.
Dealing with enquiries from customers via incoming calls/email/webchat.
Managing multiple tasks, i.e.

multiple web chat conversations at the same time
Diary management / scheduling appointments.
Speaking with Drainage Engineers to arrange the callout to the customer.


In order to be successful in this role, you need to have the following skills/experience:

Previous experience working within a fast paced customer service environment.
Some previous experience in scheduling appointments or managing diaries for Engineer callouts.
Background working as a tradesman or dealing with tradesman.
Excellent organisational and communication skills.
Self-sufficient and proactive.


So, if you are looking for a forward thinking and innovative company where you can reach your full potential, APPLY TODAY!