IT Support Analyst
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IT Service Desk Analyst - Hedge FundLocation: City of LondonSalary: £35,000 to £45,000 + bonus Do you have over 2 years’ experience providing 1st Line Support in the Financial services industry? If so, this role could be a perfect fit for you.
About the company My client is global Hedge Fund leader with 250 users across 15 Offices.
Position Overview As a 1st line support, this role is responsible for providing timely and effective assistance to end-users with their IT related issues.
The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately.
Responsibilities
Run End of Day systems, ensuring accuracy and completeness.Ensure all change control documentation is completed in a timely manner.Perform asset, monitoring and control duties.Accurately report and maintain Active Directory, Exchange and System backups.Understand disaster recovery systems environment ensuring processes are documented and systems are operational.SCCM configuration/Administration and implementation following change control process.
Candidate Requirements
2 years + IT Support/1st Line experienceActive Directory and NTFS securityExperience with Windows 10, Active Directory, SCCM build automation and with Apple mobilephone configurationExcellent written and verbal communication skills – face to face, email and over the telephoneTroubleshooting and administration skills for laptops (HP), desktops, iOS phones, printers,Microsoft Windows (Windows 10), and Microsoft Office (Outlook, Word and Excel)Strong personal time-management with good prioritisation skillsGreat customer service skills