Housing Repairs Co-ordinators

Job Title – Housing Repairs Co-Ordinator
Location – London Islington
Contract – Temp
Hours – 35
Role summary –
This is an excellent opportunity to join a dynamic team within a fast-paced environment.

The Housing Repairs Co-Ordinator will be responsible for diagnosing repairs accurately, raising orders on IT systems to contractors, and booking appointments.

The successful candidate will have experience in a contact centre answering high volumes of calls to ensure targets are met, as well as dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner.
Key Responsibilities:

Diagnosing repairs accurately, raising orders on IT systems to contractors, and booking appointments
Answering high volumes of calls in a professional, polite, sensitive, efficient, and timely manner
Liaising with other departments, agencies, and contractors as appropriate
Processing service requests in line with policy and providing advice and information to customers
Contributing towards the overall service objectives and targets of the Housing Repairs Services Team
Complying with Islington Council’s core values of public service, quality, equality, and empowerment

Requirements:

Minimum of 1-year experience of administering a Repairs Scheduling System
Knowledge and understanding of current issues relating to social housing and social housing repairs
ITQ2 or equivalent Information Technology skills
Minimum of 1-year experience of working within a responsive repairs environment and housing management systems
Experience of dealing with all aspects of building maintenance/repairs in a busy environment
Experience of processing customers’ repair requests methodically and accurately within the appropriate policies, procedures, and guidelines meeting tight deadlines
Typing speed 30 words per minute with good attention to detail
Ability to problem solve and diagnose repairs accurately
Excellent customer care skills, experience of working with members of the public, and the ability to handle difficult situations in an open and honest manner
Excellent communication skills and the ability to liaise with various internal and external parties
Ability of working in a team and contribute to the team’s overall performance
Ability to demonstrate accountability and a positive attitude to your responsibilities as an employee of Islington Council

Minimum of 1-year experience of administering a Repairs Scheduling System


If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk