Service Advisor

Service Advisor

Location: Preston, Lancashire

Salary: Basic £25,200 (OTE £32,600) + Excellent Benefits

Job Type: Full Time, Permanent, Monday - Friday

The Client:

Our client is a prominent automotive services provider, providing new and used cars at great price.

The Role:

As a Service Advisor, you will handle customer service and repair needs, document vehicle details accurately, optimise workshop capacity, and conduct recall procedures according to manufacturer guidelines.

Duties:

? Handle customer service and vehicle repair needs efficiently and courteously.
? Maintain department standards and promptly address customer complaints.
? Provide estimates and liaise between customers and technicians.
? Ensure proper invoicing and payment processing.
? Maintain customer files and warranty documentation accurately.
? Plan workshop capacity with the team and adhere to Manufacturer's guidelines.
? Ensure compliance with safety regulations and company policies.
? Supervise staff and maintain a pleasant customer area.
? Document repair orders accurately and obtain necessary approvals.


Requirements:

? Previously worked for 2 years as a Service Advisor or in a similar role.
? Stay updated on warranty procedures and documentation.
? Maintain knowledge of warranty, customer care, and manufacturers information.
? Familiarity with computerised recording procedures.
? Hold a driver licence and UK work authorisation.
? Completion of relevant manufacturer training courses.


Shift:

? Monday to Friday 8.00am to 5.30pm
? 1 in 3 Saturdays 8.30am to 12.30pm.


Benefits:

? Company events
? Company pension
? Cycle to work scheme
? Employee discount
? Free flu jabs
? On-site parking


Apply now for this exceptional opportunity to contribute to a successful automotive dealership and advance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

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