Community Manager - Antwerp or Brussels

Job Title: Community ManagerLocation: Antwerp or BrusselsSalary: €3700 BrutoStart: ASAPMy client is looking for a Community Manager in Antwerp and Brussels to join their team.Are you a born leader who loves hospitality, can lead a team and get the best out of them at all times, and want to be part of a very very cool work environment where you will be meeting like minded people then this role is for you!A LITTLE BIT MORE ABOUT THE ROLE:
Manage a proactive.

empowering and safe workplace for our colleagues and members through your leadership and values adoption as measured through the colleague survey and review process and member experience feedback channels.Cultivate strong relationships with your customers.Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.Participate in the growth strategy through sharing of ideas, best practice, and new location openings support.Foster a culture of cross training, ongoing development, and teamwork ensuring your team can support/cover one and other as required.Ownership of P&L, delivering budgeted profit.Conduct private office tours as and when required.Deliver budgeted revenue targets for all types of revenue streams such as dedicated desks, club lounge memberships, day passes, meeting rooms, events.Manage costs/expenditure in line with budget and drive efficiencies.Provide, as defined by reporting schedules accurate weekly, monthly, and quarterly reporting to company team colleagues.Attend industry relevant networking events that support member retention and build relationships with your local communityWork in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.Look after the evaluation routines applicable to your team including probation reviews and monthly one to one’sDeliver, with your team, the company standard of member experience to improve retention and member loyalty/advocacy.Plan and communicate rota cover for business as usual and customer events.Ensure time in lieu is captured and managed through the established company process.Establish a regular routine of contact with your customers, delegating to your team where appropriate to ensure all members receive timely contact to discuss future plans and overall member experience.Capture, report/resolve and escalate where appropriate all customer issues/feedback using tools including the duty managers log.Oversee delivery of calendar of community events to enhance your community engagement, review and report on performance/uptake in line with SOP.Build and maintain relationships with local businesses and organizations to support both your customers and local communities.Manage recruitment process for your own location hires and support the process (as required) for other locations.Document/deliver ongoing personal development goals for your team using performance management tools.Manage values commitment process with your team members tracking and supporting progress via monthly one to ones.Be proficient in English, French and Flemish is a bonusPLEASE NOTE THAT THIS EMPLOYER DOES NOT OFFER ANY SPONSORSHIP AT THIS STAGEThe client is looking to fill a role in Brussels and Antwerp , please specify your preference of city you would like to work in

Seniority Level
Mid-Senior level
Industry
Hospitality
Employment Type
Full-time
Job Functions
Customer Service