IT Support Technician Apprentice

Building and repairing hardware such as laptops or computers Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries Answering phone calls and email tickets to provide technical support

Training:
Information Communications Technician Level 3 Standard, CompTIA A+ 1101 & 1102, CompTIA Cloud Essentials+, ITIL v4 Foundation Based in Plymouth office - PSP, Davy Road, PL6 8BX / Primarily remote training Two days a month for vendor training and half a day monthly portfolio training Functional Skills in English and maths if required

Training Outcome:
Higher Apprenticeships: L4 Network Engineer Apprenticeship, Level 4 Cyber Security Technician Apprenticeship Standard Higher Education: Level 4 HTQ qualifications, University Job roles progression within Acronyms: Service Desk - 1st Line Engineer

Employer Description:
In 2003 Acronyms founder Dave Smith was fed-up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. Over 15 years later and this ethos, along with quality of service and a passion for technology, has led us to become a trusted provider of IT to businesses across the South West and further afield. Our mission is therefore to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed our clients’ expectations and that our employees are proud of, and we do this by staying to true to our core values. After all, they make us what we are, they’ve helped us get where we are today and we’re sure they’ll continue to help us in the future. - Partnerships: We seek to create long lasting partnerships with our clients that make a positive difference to their business. - Transparency: We provide an authentic, dependable, and approachable service and we are always transparent. - Exceeding Client Expectations: We deliver an exceptional experience that goes beyond our clients’ expectations. - Delivering The Correct Solutions: We don’t oversell. We provide the correct solution for each and every client.

Working Hours :
Monday - Friday, 9.00am - 5.00pm, shift times may vary depending on support needs and requirements of the businesses.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Motivated,Inquisitive