Product Trainer

As the Product Technical Trainer, you will be working within one of the best known and admired brands in the world.


Inside IR35 contract - day rate dependent on experience.


You will be based in the Training Academy and play a major role in supporting the training and service content creation and delivery to 17 subsidiaries - the product training that you will be involved in will include home appliances such as TVs, monitors, printers, refrigerators and washing machines, as well as key mobile telecommunications products like smart phones and tablets.


Purpose of the Role:
To support the creation, delivery, and enhancement of technical training for the companies network.


Key objectives
You will help to deliver technical training and support to a pan-European customer service support network.


You will be involved in addressing those training needs which will include technology updates, product knowledge, performance management, and regulatory requirements.


In addition, you will be conducting live and recorded training sessions through various mediums such as web-casts, virtual classrooms, and how-to videos.


Key Competencies & Characteristics

Previous hands-on training or technical support experience.
Technical expertise and familiarity with one of the product groups like mobile phones, TVs, home appliances, or IoT, is preferred.
Excellent communication abilities, including presentations to senior audiences.
Creative content development aptitude.
Proficient in Microsoft Office, SCORM, and xAPI; experience with LMS is a plus.
Fluency in additional European languages is advantageous.
Occasional European and global travel may be required based on business needs.

If this Product Technical Trainer role is of interest, then please apply now.