Pay Services Assistant

Service Care Solutions are looking for a Pay Services Assistant to work within the Lancashire Constabulary on a contract basis.

Location: Lancashire Constabulary HQ Job roles/responsibilities: To process all aspects of payroll and associated administrative processes.

Assist in delivering a customer-focused payroll and administrative service, aligning with HR priorities of the Constabulary.
Address inquiries from both internal and external sources through phone, correspondence, or in-person interactions.

Collaborate with divisions, departments, staff associations, and external entities as needed.
Contribute to the development and implementation of efficient Human Resources administrative procedures.
Maintain and update personal records, general files, and computerised systems appropriately to manage inquiries effectively.
Participate in preparing and analysing management information, generating necessary reports and statistics.
Take a proactive problem-solving approach, emphasising solutions and aiming for continuous service improvement.
Establish positive and courteous communication with both internal and external customers, including HMRC, YPS, Divisions, and departments.
Manage daily processing of payroll and administrative tasks, including starters, leavers, sick leave, maternity pay, childcare vouchers, flexible working requests, promotions, and overtime.
Ensure adherence to pay-related statutory regulations, police rules, PSC handbook, and Force policies.
Execute additional duties or projects as required to enhance departmental efficiency.
Support the achievement of HR Performance Indicators and service level agreements.
Assist the HR Senior Management Team in meeting operational demands.

While having primary responsibility within designated areas, aid across the HR Department as per organisational needs.
Stay updated on HR-related changes in organisational working practices and share best practices with colleagues.
Perform any other duties consistent with the role's nature, responsibilities, and grade.

Knowledge/Experience required:

Experience of working in an administrative/clerical role within a busy office environment.
Experience of producing accurate written information and demonstrate a high level of attention to detail.
Experience of maintaining strict confidentiality, using tact and diplomacy where applicable.
Experience of updating and maintaining manual and computerised records accurately.
Experience of working with minimal supervision, organising, and prioritising own workload.
Experience of communicating clearly with internal and external contacts in a courteous and diplomatic manner.
Experience of using Microsoft Software Applications, including Word, Excel & Outlook.
Experience of working to deadlines and tight timescales, within a busy environment.

If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962.

Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a £250 referral scheme in place.