Customer Service Apprenticeship L3

Key Responsibilities:

Assisting with residential property sales and lettings processes Preparing and marketing properties for sale and rent (including online listings and brochures) Booking and conducting property viewings for buyers and prospective tenants Handling enquiries via phone, email, and in-person, providing excellent customer service Supporting negotiations between buyers, sellers, landlords, and tenants Assisting with tenancy referencing and lease documentation Maintaining and updating accurate client and property records Supporting the team with sales progression, renewals, and compliance tasks Learning how to generate property valuations and source new business opportunities 

Training:

The apprentice will complete a L3 Customer service specialist qualification, they will get full on the job training with the employer as well as support from their SCL trainer, they will receive 20% off the job training per week.

Training Outcome:

The apprentice can progress within the company once they have completed their Customer Service Specialist L3 . They might want to complete a team leader qualification.

Employer Description:
About Crucible Homes At Crucible Homes, we pride ourselves on delivering exceptional service founded on Knowledge, Trust, Integrity, Commitment, and Passion. As a respected estate agency, we support clients through one of life’s biggest milestones—whether buying, selling, letting, or renting property.

Working Hours :
Monday to Friday Hours tbc at interview.

Skills:
Customer care skills,IT skills,Communication skills,Presentation skills,Team working