Kia Service/Parts Advisor Apprentice - Guildford

The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:

Customer contact and experience Taking customer bookings and scheduling services and repairs Communicating the customer's work and faults to the vehicle technicians Handling customer complaints Advice and guidance for vehicle care and warranty retention and warranty claims Taking orders from customers, both face-to-face and over the phone Maintaining an ordered stock room and finding parts from stock Raising invoices Advise on accessories and modifications Warranty claims and returns

 

Training:

As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:

Professional development Delivering a quality business-focused service Teamwork Cultural and environmental awareness Communication and influencing skills Delivering customer excellence Handling customer complaints Inventory and stock management Receiving and processing payments

Training Outcome:

Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. 

Employer Description:
As part of the reputable, family-owned Snows, Snows Kia is backed by over 60 years of experience, and we are dedicated to bringing the best of Kia to Hampshire and Surrey. Our dealerships are located in Guildford, Basingstoke, and Newbury, and we are committed to providing motorists with the very best, new and approved used vehicles. We always strive to go the extra mile to deliver excellent customer service. Our three dealerships offer a wide range of vehicle services for the renowned Kia marque. From new and approved used car sales to a whole host of aftersales services, motorists across the south will benefit from our expertise. At Snows Kia, we're dedicated to investing in our staff and facilities. With state-of-the-art showrooms and modern workshops packed with the latest tools and diagnostic equipment, we have all the necessary amenities to offer a first-class service. And, by employing only those with a passion for Kia and who are fully trained and experienced, this level is all but guaranteed.

Working Hours :
Monday-Friday full-time (40 hrs per week) and may require the occasional weekend work where required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working