Publisher Services Apprentice (Customer Services)

To liaise with publisher(s) to ensure a prompt and accurate response to all correspondence received by way of a task
management system or other medium, working to agreed service levels Ensure communication with both internal, external personnel and publisher(s) is carried out in an appropriate and effective manner To take ownership of problems / queries / issues which may arise on behalf of the publisher and ensure amicable resolution, or to escalate to departmental management where appropriate To arrange, attend, participate in liaison meetings and conference calls, in close liaison with other MDL departments, to a defined meeting schedule Assist in the resolution of action points arising from those meetings within agreed service level Adopt a proactive approach to any queries encountered both from publishers or other areas within MDL, in order to assist in the continuous development/automation of systems and procedures Attend any training courses that your manager feels would be beneficial to your career development Conduct oneself in a positive manner which promotes the department and company values Promote and maintain the correct standards of health and safety within the workplace

Training:
Monthly online workshops and meeting with their tutor throughout the duration of the programme Training will take place online

Training Outcome:
Successful completion of the Level 3 qualification in Customer Service, working within the Publisher Services Team
and progression of your role.

Employer Description:
Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles.

Working Hours :
Monday to Friday, from 9:00 a.m. to 5:00 p.m

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative,Manage Priorities,Time Management,Proactive attitude