Digital Support Technician Apprentice

Active directory administration, setting up domain users and email Adding new users to current IT system and setting up appropriate security groups for them Liaise and manage support calls logged Resolve any general IT issues within the company Maintain and support internal telephone systems, printers and network Demonstrate effective communication skills with all users to understand and diagnose technical issues Working both under own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees Proactive server and desktop monitoring Daily network monitoring Daily backup monitoring Server support and maintenance task management Server/Desktop OS and hardware installation Provide out of hours support where required

Training Outcome:

This role could grow into a full-time position after your apprenticeship ends.

Employer Description:
At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across one of the many communications platforms we have made available. Communication is pivotal between client and provider when seeking slick, seamless service.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,Organisation skills,Team working,Initiative,prioritise support issues,Windows 7/8/1,Knowledge of Active Directory,Understanding of DNS/DHCP,Understanding of IT security,Understanding of networking