Apprentice Care Navigator
Job responsibilities:
• Ensuring patient queries are dealt with efficiently and effectively whether by online, phone or in person
• When covering the patients’ queries ensuring calls are answered promptly and in line with practice protocols
• Ensuring all requests for appointments both routine and emergency are signposted correctly – using practice training material & the triage system
• To process and promote use of online services such as AccuRx, NHS App or Patient Access
• To process repeat prescription requests
• To process out of hours and other reports received directly into the clinical system
• To advise patients re lab results as directed
• Covering the reception desk as required
• To action registrations received either electronically or in person
• To ensure all relevant clinical data is added correctly onto the patient’s medical record
• To ensure contact details for patients are kept up to date and processing any updated information
• To promote relevant clinics/services to patients
• Contacting patients pro-actively and as requested to invite them in for review/clinics
• To have a thorough knowledge of all practice procedures
• To work in accordance with protocols
Other Tasks
• Ensure building security – have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers
Training:
Online Delivery of the Business Admin Level 3 apprenticeship with Clinical coding Overlay, with monthly Teaching and Learning Sessions
Training Outcome:
To continue at the practice and grow in their role
Employer Description:
Located in the heart of Guildford, Woodbridge Hill Surgery is a well-established practice serving a diverse patient population of 16,400. We are a proud training practice also involved in research, dedicated to supporting the next generation of healthcare professionals. With a focus on delivering comprehensive and compassionate care, we are proud of our collaborative and inclusive approach to healthcare. We offer a supportive and friendly working environment within a Team made up of a varied range of clinical and non-clinical roles.
Working Hours :
Monday to Friday Shifts to be confirmed
Skills:
Attention to detail,Customer care skills,Problem solving skills,Team working,Non judgemental