Senior ICT Support Executive

Job Title: Senior ICT Support Executive Salary: £33,000-£40,000 Location: Holmes Chapel or Westcliffe-on-Sea Industry: Telecoms/IT
Overview:We are working with a top IT/Telecoms company who are passionate about delivering top tier team work and excellence to their customers! They are looking for a knowledgeable and adaptable Senior ICT Support Executive to join the ICT team and become part of the progressive and rapidly growing organisation.

What they are looking for:

Experience of working in a 3rd line/senior role
Demonstrable knowledge of all Microsoft platforms and technologies
In depth knowledge of Hyper-V and VMware
Experience with Ubiquiti UniFi platform and major routers and networking equipment such as Netgear, HP and Cisco
Familiarity with backup platforms (Veeam, Datto)
Working knowledge of configuring all types of network infrastructure including IPv4 and IPv6 networks, LAN/WAN
Azure cloud experience
Mac OS knowledge
Familiarity with CRM systems
Linux knowledge
Any professional certifications would be highly desirable
Experience working for an MSP is advantageous

What You’ll Be Responsible For

Complete ICT customer projects both onsite and remotely (software and hardware)
3rd line support of technology related incidents within agreed SLAs
Ensure support documentation exists and is up to date for all infrastructure components
Take ownership of any issues and ensure they are seen through to resolution
Provide exceptional customer care and set the standards to the wider team
Maintaining accurate asset records
Liaising with 3rd party suppliers
Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
Helping junior colleagues with IT support activities including complex tasks and escalations
Complete customer training via web demonstration, telephone and customer visits
Ability to multitask - Manage work queues and prioritise events, to ensure all SLAs are adhered to