GERMAN SPEAKING TRAINER / COACH

German / English Speaking Customer Service Trainer / Coach
Location: Ringwood (Hybrid Working)
Basic Salary: £32,000 - £36,000 per annum DOE
Hours of work: 40 hours per week (Shifts between Monday – Saturday 8.00am – 8.00pm)
This is a fantastic opportunity to work as a bilingual German & English-speaking Trainer/Coach for various products that this company offers.
Main Responsibilities:

To monitor performance and quality standard of all agents, ensuring all KPI’s are met.
To be able to identify areas of concerns, conduct feedback sessions and set targets/expectations.
To actively improve our training/coaching standards or identify new ways/approaches to training/coaching sessions.
Handling the on boarding and development of any new joiners
Develop and increase the knowledge of all agents by holding weekly/monthly best practice, soft skills workshops.
Knowledge base/Training manual/Coaching manual management.
To provide feedback and set performance and quality expectations in line with the agreed KPI’s.
To work closely with the Team Leader to ensure client expectations are met.
To present our clients in a professional manner at all times, whether in person, by phone or in writing.
To continually look for ways to improve performance.
To be well organised, professional and reliable.
To work alongside the team by effectively working on contacts.
To work flexibly between the hours of 8am and 8pm, Monday - Saturday.


Skills/Requirements required as a Trainer / Coach:


Training/coaching qualifications or equivalent.
Excellent numeracy and literacy
Excellent customer service skills
Good analytical, decision making and problem solving abilities
Excellent written and spoken communication skills, in both English and German.
Track record in training/coaching.


In return our client offers:

A fun and sociable team environment working culture
50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
Pension Scheme with Standard Life
Life Insurance
Eye test vouchers and discounts
Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Free car parking
Cycle to work scheme

So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY!