Customer Service Advisor

CUSTOMER SERVICE ADVISOR – TALKE - £22672.00 (Rising to £23672.00 after 6 months)Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team.

The company offers exceptional ongoing training and career progression.

With further major growth plans in place, this is the perfect time to get on board and be a key player in their success.

Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis.

They offer market leading customer service experience.

Great customer service is at the heart of the business.

Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service.

This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries.

Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 2 Saturdays (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£22672.00 rising to £23672.00 after 6 monthsFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £22672.00 (Rising to £23672.00 after 6 months)