IT Operations Support
Role: IT Operational Support Salary: £40,000 Location: Wincanton Type: Permanent Overview 2fawcett are recruiting for an IT Operational Support, to join a company located in Wincanton, Somerset, on a permanent basis.
This role will provide reactive and proactive IT 1st and 2nd level support to employees using different IT business solutions.
You will manage and lead the sites local IT responsibilities whilst also providing remote support to other European sites.
The Role & Responsibilities of the IT Operational Support • Support the deployment, monitoring, maintenance, development, upgrade, and operation of IT equipment and software • Provide Operational Support solutions – process and systems – and ensure data accuracy • Provide training and awareness where agreed by Team Leader and Senior Management • Approve the purchase of equipment and supplies in order to meet operational requirements • Practice asset management for IT hardware, software, and equipment including communal hardware and equipment, personal hardware and equipment, including desktops, laptops, printers, audio visual equipment collaboration tools, and digital data management and application software • Support with the management and execution of operations-related projects and project portfolios • Assist in the provisioning of end-user services, including help desk and technical support services • Assist where appropriate with the alignment of IT and OT technology platforms • Manage expectations of multiple business stakeholders, ensuring that effective communication occurs related to service delivery and build strong and collaborative relationships with the IT Team across Europe • Proactive IT Planning and Execution, developing maintenance schedules for equipment, conducting feasibility testing and implementing policies and procedures amongst other initiatives Requirements of the IT Operational Support • Diploma or University Degree in Computer or Information Science or similar • Previous experience providing 1st and 2nd level IT support directly to end users at all levels • Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts • Extensive experience with core software applications, including Microsoft Windows and Office packages.
• Experience with IT ticketing service software and Antivirus applications • Understanding of ITIL practices • Excellent communication skills and ability to present ideas in business-friendly and people-friendly language • Ability to effectively prioritize and execute tasks in a high-pressure environment • Exceptional customer service orientation • Awareness and attention to Health and Safety in a manufacturing environment • Occasional travel to other European sites may be required What will you get in return Vibrant and supporting work environment Competitive salary On site parking Type Permanent Working Hours Monday - Friday Full Time (Flexibility Required)