Administration Apprentice

This role will equip individuals with the skills and knowledge needed to provide responsive support as admin and first point of contact with The Kirkwood, providing flexibility of admin support across all areas within the Clinical Teams and excellent levels of customer service. Excellent communication, organisational and the motivation to develop administrative skills are required to undertake this role as well as a commitment to overall learning, development and personal growth.  This role would suit someone committed in delivering a high quality and standard of work across seven days whilst always maintaining the values of the Kirkwood. This is a versatile role involving both telephone support; answering advice line calls, as well as provision of administrative duties.

 

As an Administration Apprentice, you’ll play a key role in supporting our team with a variety of tasks, including:

 

Assisting with day-to-day office operations.

Managing correspondence via email, phone, and mail.

Maintaining accurate records and databases.

Supporting meetings, including scheduling and note-taking.

Providing excellent customer service to patients, families and colleagues.

 

Other Responsibilities

 

To work in accordance with the values of The Kirkwood. Patients, Families and Carers are the focus of everything we do. Our values are what we live and work by.

We are:

Respectful and Inclusive

Passionate and Determined

Open and Honest

Kind and Compassionate

Forward-thinking

We strive for Quality and Excellence

 

To participate in The Kirkwood’s performance and development review process.

To undertake any other duties required by The Kirkwood’s Management team commensurate with the post.

To maintain complete confidentiality as a condition of employment. Information relating to patients, other members of staff and volunteers or which is acquired for the purposes of employment may only be disclosed with the express permission of the appropriate manager.

To undertake annual mandatory training provided by The Kirkwood.

To respect the ethos and values of The Kirkwood and its services and comply with its policies, procedures and regulations.

To work to a flexible 7 day rota of long days where required.

 

 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
Complete all required assignments by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor/assessor and your manager as and when required
 

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

 

You will study at Kirklees College in Huddersfield.

You will study at Kirklees college, following either the Business Administrator Level 3 or the Customer Service Practitioner Level 2

 

The standard you follow will be dependent on experience

 

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.

 

Training:

You will study at Kirklees college, following either the Business Administrator Level 3 or the Customer Service Practitioner Level 2.

The standard you follow will be dependent on experience.

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard, these will be transferable and suitable to an administration role in any sector. Health and Safety and other role specific processes and tools will be taught in Company.

If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship you will have the opportunity to be offered the Customer Service Practitioner Level 2.  Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship.

You will be required to attend Kirklees College for your studies.

Customer Service Level 2 – after 12 months and for Business Administrator Level 3 after 18 months, you will complete an End Point Assessment, this will involve the following:

Showcase/Portfolio – Level 2 and Level 3 Interview – Level 2 and 3 Presentation on Project – Level 3 Knowledge Test – Level 3 Practical Observation – Level 2 and 3 Professional Discussion – Level 2 and 3

Training Outcome:

There is a possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification. Opportunities of internal training will be available ongoing.

Employer Description:
The Kirkwood provide specialist care, free of charge, to adults in Kirklees with advanced, progressive illnesses at any time from diagnosis to the end of life, respecting their individual needs and wishes. Care and support are also provided for their family members, friends, and carers, both during the illness and after death. Through education, training, and partnership with others, we improve care for everyone affected by a life limiting illness.

Working Hours :
You will work your core hours on a 7 day rota, this will include working 1 in 5 weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Empathy,Excellent Timekeeping,Excellent attendance record