Senior IT Support Engineer
Senior IT Support Engineer - Wokingham
£37,000 to £40,000 depending on experience, plus company benefits
Full time & Permanent
The success of this privately owned provider of managed IT/Devices as a service is due to its focus on the highest levels of service to its clients.
Our client works with a range of businesses to take control of their print environment, maximise efficiency and productivity, ensure compliance and reduce costs, and is a leading integrator of digital print hardware, software, solutions and services for businesses in any industry and of any size.
The Job Role:
The Senior IT Engineer:
? Ensure 1st class service delivery and customer experiences when customers are interacting with the IT Support team.
? Own and progress any escalations submitted by the team to completion, notifying the relevant stakeholders of progress and outcomes.
? Proactive service delivery of IT Support services (Patching, Security, Device Utilisation etc.) using data connectors.
? Analyze and troubleshoot issues, providing remote technical support from a 2nd/3rd line level to their customers across the Print, DaaS, SaaS and IT Support service offerings.
? Provide technical guidance and input to CAB/eCAB approvals.
? Supplier management - Work with third party service providers to ensure appropriate services are delivered effectively and within SLAs.
? Work with the helpdesk team to deliver on SLAs, KPIs and strategic objectives.
? Train ticket resolutions to the relevant team to build knowledge.
Skills, experience and qualifications:
? Providing 2nd and 3rd line IT Support
? Manage and troubleshoot Windows Servers, Active Directory, DNS, DHCP, Group Policy Objects etc
? MS Office 365 Administration, including Teams, SharePoint, OneDrive etc
? PowerShell experience in management and scripting
? MS Azure Cloud and Intune/Autopilot management
? Support for desktop platforms including Windows 7,8 and 10 and MAC Operating Syst