Partnership Manager

Partnership Manager – Loughton – Full Time Monday – Friday - £25,000 per Annum – Fixed Term Contract

Do you have excellent communications skills?
Are you an organised individual?
Are you Client & Customer focussed?
Do you have a UK driving licence?

If YES, then this may be an exciting opportunity for you to join our management team based in Loughton.

As a Partnership Manager you will be the bridge between our clients and our management team.

You will be responsible for all client communications, supporting and assisting them and their customers with their enquiries and queries, as well as producing reports for the management team.

What you’ll do:
 

- Dealing with day-to-day client requests via telephone and or email. 
- To produce reports and information packs as required and including daily, weekly and monthly revenue reports.
- Assisting the implementation and completing actions/changes related to sites and clients that come off the back of, client meetings, client emails, car park reports, management meeting and motorist complaints.  
- Planning and implementing a regular client meeting cycle to gage satisfaction levels.
- Generate new leads from Client meetings and conversations.
- Ensure site information documentation such as site pictures and site maps are maintained and up to date. 
- Manage small-scale site projects such as self-ticketing, residential and small scale site changes.
- Weekly meetings with Customer services to gain in-sight to Client PCN cancellations to feed back to Clients and Operations Manager.
- Managing Contract Data base to track contract expiry dates and seek renewals in due time.
- Continually providing/improving customer focused service to the client
- To maintain good communication and consult regularly with the Management team seeking assistance and agreeing on actions to resolve outstanding major issues

What you’ll bring:
 

- You will have previous experience communicating professionally with external stakeholders
- You will have excellent customer service skills
- You will have a positive working attitude
- You will have a valid UK driving licence

Do you think you could be the right person for this role? Is this the next opportunity you are looking for?

If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.

We offer a motivating work environment where successes are shared.

With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.